FREQUENTLY ASKED QUESTIONS
Do I have to take the trial lesson?
OF COURSE. For two simple reasons. Firstly, it is free, so it is the best way for you to prove for yourself all the advantages that we announced. Secondly, because this is the best way to evaluate your knowledge and to design a specific plan for you.
Do my packs have an expiration date?
NO. NEVER. You can use your lessons’ vouchers whenever you want to. You need to bear in mind that teachers have to comply with their schedules, so if your lessons are not held very frequently, you will need to try to find a solution with your teacher to be able to work in the best way possible.
How do you know my english level?
After your trial lesson, our teacher will prepare a student profile so as to, considering your results and your goals, prepare a specific plan to improve your level in terms of the Common European Framework of Reference (CEFR).
Do I have to pay any tuition fee or permanence fee?
Absolutely not, you just have to pay for what you receive, for the hours of your private English lessons in which you are improving your level. Besides, as we offer lessons 100% for YOU, you will not have to worry about anything, just LEARNING ENGLISH WITH CLASING-ELTS.
Will I always have the same teacher?
You decide. For us, it is very important that you feel yourself at home while you learn, so there are no obstacles and you will be able to change teachers as many times as you like. Besides, you can count on a personalised follow-up, so if you decide that you want to change your teacher or your teacher is not available, you will always have another option available.
Do I have to buy more packs if I do not want to continue using the service?
Not at all. our policy in CLASING-ELTS is that you set the time, you set the rhythm to learn and you can even decide when do you want to stop enjoying our services. YOU ALWAYS DECIDE.
Can I only pay via PayPal, or do I have other payment methods?
In CLASING-ELTS, we work for your convenience. In PAYPAL you can pay with your account, but if you do not have one, you can pay with your credit card from PAYPAL, without the need to create an account. You can also pay by bank transfer. If you happen to have any doubts, please contact CLASING-ELTS customer service.
What happens if I am not available for a lesson I had booked?
NOTHING happens. For us, your availability is very important, thus we are ALWAYS encouraging you to learn English routinely, creating a frequency in your lessons. But in case you cannot attend a lesson you booked, we only ask you to let the teacher know 6 to 12 hours before the lesson, so as the teacher can take advantage of that time with other student that may request it.
Can I change my goals while I am using CLASING-ELTS's service?
Yes, we will always help you to prepare specific learning plans based on your goals. You will never find a negative answer in CLASING-ELTS.